Hearten Terms of Service
Last Updated: August 6, 2025
Welcome to Hearten. These Terms of Service ("Terms") govern your use of our mobile app, website, and all related services (collectively, "Hearten", "we", "our", or "us"). By using Hearten, you agree to be bound by these Terms. If you do not agree, please do not use our services.
For questions or concerns, contact us at help@hearten.day.
1. Eligibility and Account Registration
You must be at least 13 years old to use Hearten. By registering, you confirm that you meet this age requirement. If you are under the age of majority in your jurisdiction, you may only use Hearten with the consent of a parent or legal guardian.
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
Hearten reserves the right to suspend or terminate accounts that violate these Terms or provide false information.
2. Use of the Service
Hearten is a platform for sharing and receiving encouraging, anonymous video messages. Features may include recording, viewing, reacting to, or reporting messages. All interactions must align with our community values of support, encouragement, and safety.
We may modify or discontinue parts of the platform at any time, with or without notice.
3. User Content
Ownership
You retain ownership of any videos or other content you submit.
License to Hearten
By uploading or submitting content, you grant Hearten a non-exclusive, royalty-free, worldwide, perpetual license to use, host, display, modify (for formatting), and distribute your content solely to operate, improve, and promote the platform.
We will never use your content for commercial or marketing purposes without your explicit consent.
4. Community Guidelines
To maintain a safe and uplifting environment, users must follow these guidelines:
- Be respectful and kind.
- Do not post or share hateful, explicit, misleading, or harmful content.
- Do not impersonate others or misrepresent your identity.
- Do not use the platform for illegal, exploitative, or harassing activities.
- Do not interfere with or compromise platform security.
Hearten may moderate, restrict, or remove content or accounts that violate these guidelines.
5. Privacy and Data Handling
We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your information.
By using Hearten, you consent to the collection and use of your information as described in our Privacy Policy.
6. Subscription and Payments
Some features may require a paid subscription. By subscribing, you agree to:
- Pay the applicable fees using a valid payment method.
- Be enrolled in automatic renewal unless canceled before your billing date.
- Manage your subscription and billing through the app’s account settings.
Fees are non-refundable except as required by law. We may update pricing or plans with notice. Failure to pay may result in suspension of access to premium features.
7. Content Moderation
Hearten uses both automated tools and human moderation to review content flagged by users. We reserve the right to remove content or restrict accounts that violate our policies or create unsafe experiences.
8. Third-Party Services
Hearten may link to or integrate third-party services (e.g., for storage or sharing). We are not responsible for the practices or policies of these third parties. Use of those services is at your own risk and subject to their terms.
9. Termination
You may delete your account at any time through the app settings.
Hearten may suspend or terminate accounts that violate these Terms, engage in harmful behavior, or remain inactive for extended periods. Content you submitted may remain on the platform under the license granted.
10. Disclaimers
Hearten is provided "as is" and "as available." We do not guarantee that the service will be uninterrupted, error-free, or secure. While we work to maintain a safe space, we do not control all user-generated content and cannot guarantee its accuracy or appropriateness.
11. Limitation of Liability
To the fullest extent permitted by law, Hearten is not liable for any indirect, incidental, special, or consequential damages, including loss of data, revenue, or goodwill, resulting from your use of or inability to use our services.
12. Indemnification
You agree to defend, indemnify, and hold harmless Hearten, its officers, employees, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the service, your content, or your violation of these Terms.
13. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will notify you via the app or email. Continued use of Hearten after the update means you accept the new terms.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in San Francisco County, California, under the rules of the American Arbitration Association.
15. Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hearten.
Severability
If any provision of these Terms is found to be unenforceable, the rest will remain in effect.
Waiver
Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment
You may not transfer your rights under these Terms; we may assign them as needed.
Contact Us
If you have any questions about these Terms, please contact Hearten by email at help@hearten.day.